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SmartHR のオンボーディング戦略 2019 夏 / SmartHR's Onboardi...

SmartHR のオンボーディング戦略 2019 夏 / SmartHR's Onboarding Strategy 2019 Summer

2019/08/09 に開催された Japan Customer Success Community(JCSC)#10 の登壇資料です。

tag: CustomerSuccess

Masaomi TAKAHASHI

August 09, 2019
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  1. CONFIDENTIAL ߴڮ͕ձࣾͰ΍͍ͬͯΔࣄ $4νʔϜͷ ੹೚ऀ w ૊৫ͷϚωδϝϯτ w ֤छ,1*ͷ੹೚ w શސ٬ͷαΫηε

    10 ʢ1.ʣ w Φϓγϣϯػೳ w ্Ґϓϥϯͷػೳ w J1BEΞϓϦ 1.. w ৽ػೳϦαʔν w ࠨهػೳ܈ 1SPEVDU.BSLFUJOH.BOBHFS
  2. ਓࣄσʔλϕʔε ࣾอɾޏอ ిࢠਃ੥ ೥຤ௐ੔ ϚΠφϯόʔ څ༩໌ࡉ 4404".-ೝূ ཤྺొ࿥ɾฤू ਃ੥ɾঝೝ ΧελϜࣾһ໊฽

    ཤྺ ଟݴޠԽରԠ ϓϩϑΣογϣφϧ αϙʔτ ରԠ༧ఆ 1SPGFTTJPOBM ˞ ෼ੳϨϙʔτ ޏ༻ܖ໿ 0QUJPO ਓࣄσʔλϕʔε ࣾอɾޏอ ిࢠਃ੥ ೥຤ௐ੔ ϚΠφϯόʔ څ༩໌ࡉ ཤྺ ʵ ʵ ʵ ʵ ʵ ʵ 4NBMM ਓࣄσʔλϕʔε ࣾอɾޏอ ిࢠਃ੥ ೥຤ௐ੔ ϚΠφϯόʔ څ༩໌ࡉ ΧελϜࣾһ໊฽ ཤྺొ࿥ɾฤू ਃ੥ɾঝೝ ཤྺ ଟݴޠԽରԠ ʵ 4UBOEBSE ˞ ʵ
  3. CONFIDENTIAL ೥લͷεϥΠυ͔ΒҾ༻ ΩοΫΦϑ τϨʔχϯά ঢ়گ֬ೝ Ϋϩʔδϯά w 8FC.5(࣮ࢪ w ސ٬ͷ՝୊Λ֬ೝ

    w ΦϯϘʔσΟϯάͷ ΰʔϧΛ͢Γ߹ΘͤΔ w ӡ༻։࢝·Ͱͷεέ δϡʔϧΛௐ੔͢Δ w ͓໰߹ͤํ๏ͷઆ໌ w 4NBSU)3ͷՁ஋Λײ ͯ͘͡ΕΔػೳΛಈը Λ࢖ͬͯઆ໌ w ͓٬༷ͷ؀ڥΛ࢖͍ͳ ͕Βɺ֤ઃఆʹ͍ͭͯ ৄࡉʹઆ໌ w ৘ใΠϯϙʔτͷํ๏ ΛϨΫνϟʔ w ࣭ٙԠ౴ܗࣜͰӡ༻໘ Ͱͷٙ໰఺Λղফ͢Δ w ΩοΫΦϑͰܾΊͨε έδϡʔϧ௨ΓਐΊΒ Ε͍ͯΔ͔νΣοΫ w ৘ใΠϯϙʔτͷਐḿ ΍ೖࣾखଓ͖ɺڅ༩໌ ࡉ഑෍ͷ૿ݮΛ௥ͬͯ ͍͘ w εέδϡʔϧ஗Ԇ͕ݟ ΒΕΔϢʔβʔʹ͸ ϝʔϧͰঢ়گ֬ೝΛߦ ͏ w ӡ༻։͔࢝Βिؒʙ ϲ݄ޙ͘Β͍ʹ 8FC.5(Λ࣮ࢪ w ӡ༻ঢ়گͷώΞϦϯά Λߦ͏ w ࠓޙվળ͍͖͍ͯͨ͠ ಺༰ͳͲΛ֬ೝ͢Δ w ࠓޙͷϦϦʔεͳͲͰ ղܾͰ͖ͦ͏ͳ՝୊Λ ֬ೝ͠ɺ࣍ʹͭͳ͛Δ ΦϯϘʔσΟϯάϑϩʔ
  4. CONFIDENTIAL ೥લͷεϥΠυ͔ΒҾ༻ ࡉ෼Խ w 0OCPBSEJOH4QFDJBMJTU w &OUFSQSJTF$4. w $4. w

    4VDDFTT0QT w "VUPNBUJPO w 1SPDFTT0QUJNJ[BUJPO ˡ଍Γͳ͍ʂ ˡ଍Γͳ͍ʂ
  5. CONFIDENTIAL ೥લͷεϥΠυ͔ΒҾ༻ ࡉ෼Խ w 0OCPBSEJOH4QFDJBMJTU w &OUFSQSJTF$4. w $4. w

    4VDDFTT0QT w "VUPNBUJPO w 1SPDFTT0QUJNJ[BUJPO ˡ࠾༻Ͱ͖ͨʂ ˡ࠾༻Ͱ͖ͨʂ
  6. CONFIDENTIAL w (PPE w ͓٬͞Μͷ৭ʑͳঢ়گ͕ղ͖ͬͯͨ w ΦϯϘʔσΟϯά͕͏·্ཱ͕ͪ͘Βͳ͍ཁҼ w ੒ޭ͢ΔཁҼɾͦͷύλʔϯ w

    ϚςϦΞϧɾίϯςϯπ͕૿͖͑ͯͨ w ϓϥϯมߋɾΦϓγϣϯػೳҊ಺ͷ༗ޮͳνϟωϧ $04͕΍͖ͬͯͨ͜ͱͷ݁Ռ
  7. CONFIDENTIAL C H E C K L I S T

    ༏ઌతʹ࢖͍͍ͨػೳ ݱࡏͷ՝୊͔Βɺ 4NBSU)3Ͱ࣮ݱ͍ͨ͜͠ͱ ΛܾΊΔ ֤ػೳͷ࢖͍ํΛֶͼɺ ઃఆΛߦ͏ ैۀһ΁ͷप஌Λߦ͍ɺ ຊ֨Քಇ΁ͷ४උΛਐΊΔ ΩοΫΦϑ ઃఆ͢Δ Քಇ४උ ར༻ػೳͱಋೖλεΫͷ੔ཧ ϝʔϧΞυϨεճऩ ैۀһϦετ ैۀһট଴ͷࣄલઃఆ جຊઃఆ ैۀһ޲͚ϚχϡΞϧͷ࡞੒ ೖࣾखଓ͖ػೳ څ༩໌ࡉ഑෍ػೳ ޏ༻ܖ໿ػೳ ݖݶػೳ ϚΠφϯόʔ؅ཧػೳ ݯઘ௃ऩථ഑෍ػೳ ిࢠਃ੥ 4NBSU)3ʹֶ͍ͭͯͿ ಺༰ ಺༰ ಺༰ εέδϡʔϧ ୲౰ऀ ׬ྃ εέδϡʔϧ ୲౰ऀ ׬ྃ εέδϡʔϧ ୲౰ऀ ׬ྃ 4NBSU)3ಋೖνΣοΫϦετ
  8. CONFIDENTIAL w ΦϯϘʔσΟϯάͷΞοϓσʔτඪ४Խ w ΑΓ୹ظؒͰ͓٬͞Μͷʮ͜͏͍ͨ͠ʯΛ࣮ݱ͍ͨ͠ w λονϙΠϯτl΋z૿΍͍ͯ͘͠ w ৗʹΞΫηεͰ͖ΔΦϯϥΠϯɾΦϑϥΠϯηϛφʔ w

    ػೳಛԽɾ໨తʹԠͨ͡಺༰Ͱ w ΦϯϘʔσΟϯάϚωδϝϯτ w ηϛφʔɾFϥʔχϯάͷडߨঢ়گ΍ɺػೳར༻ස౓Λݩʹ खΛࠩ͠৳΂ΔλΠϛϯά΍಺༰Λ೺Ѳ͢Δ ߋͳΔηϧϑΦϯϘʔσΟϯάΛ໨ࢦͯ͠
  9. CONFIDENTIAL w &OUFSQSJTF$4. w ୲౰੍ w ΦϯϘʔσΟϯάɾఆணɾར༻֦େɾΦϓγϣϯػೳఏҊɾܖ໿ߋ৽ w 4.#$4. w

    νʔϜશମͰ͓٬͞·ΛαΫηε w ΦϯϘʔσΟϯάϚωδϝϯτɾఆணɾར༻֦େɾΦϓγϣϯػೳఏ Ҋɾܖ໿ߋ৽ w $40QT w 6TBHF%BUBͷՄࢹԽɾΦϖϨʔγϣϯ੔උɾར༻֦େͰ͖ͦ͏ͳϙΠ ϯτͷൃݟ ৽͍͠૊৫ମ੍
  10. CONFIDENTIAL w τϨʔχϯάϓϩάϥϜ w ͢΂ͯͷ͓٬͞·ʹରͯ͠ w ΦϯϥΠϯɾΦϑϥΠϯΛ௨ͯ͡ w ΦϯϘʔσΟϯά͔Βఆண·Ͱ w

    શͯͷϓϩμΫτɾػೳ͕ର৅ w 4NBSU)3Λݕ౼͍ͯ͠Δະདྷͷ͓٬͞·ʹ΋ w αʔϏε͚ͩͰ͸ͳ͘ɺਓࣄɾ࿑຿ۀ຿ͷεΩϧɺ ΩϟϦΞ޲্΋ ৽͍͠૊৫ମ੍