Do it yourself – the User Testing Toolbox (WCEU 2019)

Workshop at WordCamp Europe 2019

Transcript

1. TOOLBOX The User Testing Photo by John Schnobrich on Unsplash
2. @karinchristen — required.com/karin INTERACTION DESIGNER
3. AGENDA Today’s
4. AGENDA WHAT - is Usability WHY - we should test on users WHERE - inhouse, remote or on the go HOW - tips & tricks EXERCISE - just give it a try
5. WHAT Usability
9. WHY Testing
10. WHY SHOW usability flaws GAIN TRUST as an expert TEST the concept, idea
11. FLAWS Show usability Photo by Matthew T Rader on Unsplash
12. EXPERT Gain trust as an Photo by Headway on Unsplash
13. CONCEPT Validate your idea Photo by José Alejandro Cuffia on Unsplash
14. WHEN?
15. “User testing should be happening at every point in the process as an integral part of an iterative design process.” “ — Christopher Murphy
16. WHERE User Testing
17. COFFEE SHOPS Test with random people at Photo by Jason Briscoe on Unsplash
18. HALLWAY Testing
19. HOME/WORK Test in a familiar environment Photo by Headway on Unsplash
20. REMOTE Testing
21. REALITY Test with context Photo by Charles on Unsplash
22. ON SITE Testing
23. HOW Testing
24. PREPARATION is key
25. PROTOTYPE Fidelity of the Photo by Caspar Camille Rubin on Unsplash
26. Effort Prototype Fidelity QUALITATIVE RESEARCH Hallway Testing Remote User Test 
 - moderated - unmoderated
 In-House User Test Expert Review Usability Lab A/B Testing Google Analytics QUANTITATIVE RESEARCH low fidelity high fidelity
27. “A user interface is like a joke.
 If you have to explain it, it’s not that good.” “ — startupvitamins.com
28. PLANNING 1. Recruit Participants (3-5 TU) 2. Come up with an hypothesis 3. Compose a test script 4. Have a test report at hand 5. Organise someone to observe
29. SETUP The
30. IN-HOUSE
31. Moderator Test Area Observation Area Documentation 1 Participant Observation (Client) Documentation 2 & Care taker
32. REMOTE
33. Documentation Moderation Participant- Screenshare Test Area Observation Area Observation
34. Observation & Documentation Moderation Participant Participant Screen-Share
35. TOOLBOX The
36. “It’s far better to run some usability testing using what you have at hand than to run no usability testing at all.” “
37. PROJECT EXAMPLE magazin.swisscom.ch
38. CONCEPT TEST validate your idea 1. Identify an Hypothesis 2. Prototype the Concept / Idea 3. Do informal User Tests 4. Refine the Concept
39. magazin.swisscom.ch
40. THE CONCEPT Validating
42. GOAL The
43. “Find out if the user understands the share function” “
44. HYPOTHESIS the
45. “the share link will be understood” “
46. “Most users on mobile will use the built-in share function of the browser” “
48. PROTOYPES Create
50. TEST SCRIPT Write a
53. TEST REPORT Prepare a
55. HALLWAY Do the test
57. RECORDING The
58. https://www.youtube.com/watch?v=7EaVCJENNNU
59. VIDEO CALLS
60. zoom.us
61. EXERCISE Just give it a try
62. https://2019.europe.wordcamp.org/schedule/
63. EXERCISE 1. Come up with an hypothesis 2. Planning a test (test script) 3. Planning the observation (test report) required.com/wceu
64. “The earlier you identify problems, the less expensive they are to fix.” “
65. Thank you for participating!
66. WE ARE HIRING Are you required? youare.required.com