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Backlogと業務プロセスのちょっといい関係
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株式会社ヌーラボ
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July 20, 2024
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Backlogと業務プロセスのちょっといい関係
2024年7月20日開催
『JBUG岡山 #6 なんでもアリのBacklogバーリ・トゥード』での発表資料です。
株式会社ヌーラボ
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July 20, 2024
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Transcript
Copyright Nulab Inc. All Rights Reserved. Backlogͱۀϓϩηεͷ ͪΐͬͱ͍͍ؔ גࣜձࣾψʔϥϘ αʔϏε։ൃ෦
ΠϯϋεγεςϜ՝ ՏɹҰ߂ JBUGԬࢁ #6 ͳΜͰΞϦͷBacklogόʔϦɾτΡʔυ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. Kazuhiro Kawachi Տ Ұ߂ גࣜձࣾψʔϥϘ αʔϏε։ൃ෦ ΠϯϋεγεςϜ՝ ՝ ෑੜ·Εɻ༮গظඒ؍۠ͷۙ͘Ͱҭͪ·ͨ͠ɻ SIerͰͷडୗ։ൃɺࣗࣾύοέʔδͷ࣭ཧɺϓϩηε վળਪਐͳͲΛܦͯɺ2021ψʔϥϘʹೖࣾɻ ࣾσʔλج൫ͷඋۀޮԽΛਪਐ͢ΔνʔϜͷϚ ωʔδϟʔΛͬͯ·͢ɻԬࢁࢢࡏॅɻ
Copyright Nulab Inc. All Rights Reserved.
Copyright Nulab Inc. All Rights Reserved.
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ࠓճͷൃදςʔϚʹܾΊͨཧ༝ • લ৬ͰπʔϧಋೖΛਪਐ͍ͯͨ͜͠ΖʮπʔϧಋೖͷલʹۀϓϩηεΛ͠ ͔ͬΓܾΊΔ͜ͱ͕େࣄͰ͢ΑʯͱݴΘΕͨͷ͕ະͩʹ಄͔ΒΕͳ͍ɻ • ψʔϥϘࣾͰʮࣗͨͪࣗɺͬͱBacklogΛ͏·͍͍ͨ͘ΑͶʯ ͱ͍͏ػӡ͕ߴ·͍ͬͯΔɻ • BacklogΛͬͱ͏·ͬͯ͘ۀϓϩηεͱϚονͤ͞ΔʹͲ͏͢Ε͍ ͍ͷ͔վΊͯߟ͑ͯΈͨ͘ͳͬͨɻ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ࠓBacklogΨν࿀͕ଟͦ͏ͳͷͰ࣭͍ͤͯͩ͘͞͞ɻ Backlogͷ՝ɺͲ͏ӡ༻ͯ͠·͔͢ʁ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. Q1. ୭͕՝Λొͯ͠·͔͢ʁ 1. Ϛωʔδϟʔ / σΟϨΫλʔ / νʔϜϦʔμʔ 2. λεΫΛ͓ئ͍͢Δਓ͕ొ 3. λεΫΛड͚࣋ͭਓ͕ࣗͰొ 4. ୭ొͯ͘͠Εͳͯ͘ࠔͬͯΔ 5. APIͰࣗಈొͯ͠Δ͔Β୭ొ͠ͱΒΜ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. Q2. ୭͕՝Λྃͯ͠·͔͢ʁ 1. Ϛωʔδϟʔ / σΟϨΫλʔ / νʔϜϦʔμʔ 2. λεΫΛड͚࣋ͭਓ͕ࣗͰ͍ྃͯ͠Δ 3. λεΫΛ͓ئ͍ͨ͠ਓ͕͍ྃͯ͠Δ 4. ୭ྃʹͯ͘͠Εͳͯ͘ࠔͬͯΔ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. Q3.ʮॲཧࡁΈʯͱʮྃʯɺ͍͚ͯ·͔͢ʁ 1. όονϦ͍͚ͯΔΑʂ 2. ͍͋·͍ͳײ͡ʹͳͬͪΌͬͯΔͳ͊ɾɾɾ 3. ͋͑ͯͬͯͳ͍Ͱ͢ɻ 4. ͳΜͰ͔͢ɺ͜Εʁ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. https://backlog.com/ja/blog/what-is-the-difference-between-resolved-and-closed/ ॲཧࡁΈͱྃͷҧ͍ ະରԠɿ࡞ۀʹະணखͷঢ়ଶ ॲཧதɿ࡞ۀʹணख͍ͯ͠Δঢ়ଶ ॲཧࡁΈɿ࡞ۀͷՌΛνʔϜϦʔμ ʔϓϩδΣΫτϚωʔδϟʔʹ֬ೝ͠ ͯΒ͏ঢ়ଶ ྃɿՌͷνΣοΫ͕ྃͨ͠ঢ়ଶ ʢʹϦϦʔε͕Ͱ͖ͨঢ়ଶʣ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ՝Λ͍͜ͳͤͳ͍ཁҼ 1. ऴ͕ྃ݅ॻ͔Ε͍ͯͳ͍ 2. ظݶ͕ઃఆ͞Ε͍ͯͳ͍ 3. ୲ऀ͕ઃఆ͞Ε͍ͯͳ͍ɻ͘͠͏·͘ΞαΠϯͰ͖ͳ͍ɻ 4. ঢ়ଶ͕มߋ͞Εͳ͍ 5. λεΫΛߦ͢ΔͨΊͷใ͕ࣝΓͳ͍ 6. ՝ࣗମ͕ొ͞Εͳ͍ ࠓճ3Ҏ߱ʹϑΥʔΧεͯ͠ɺ ͳͥ͜͏͍͏͜ͱ͕ى͖Δͷ͔ߟ͑ͯΈ·͢
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ՝Λ͍͜ͳͤͳ͍ཁҼ • ୲ऀ͕ઃఆ͞Ε͍ͯͳ͍ɻ͘͠͏·͘ΞαΠϯͰ͖ͳ͍ɻ ◦ ୭͕ͲΜͳׂΛ୲͍ͬͯΔͷ͔ᐆດ • ঢ়ଶ͕มߋ͞Εͳ͍ ◦ ୭ʹϘʔϧΛ͍͍ͤͷ͔அͰ͖ͳ͍ ◦ ୭ʹใࠂ͢ΕλεΫΛΫϩʔζͰ͖Δͷ͔͕Θ͔Βͳ͍ • λεΫΛߦ͢ΔͨΊͷใ͕ࣝΓͳ͍ ◦ ใΛఏڙͯ͘͠ΕΔਓ͕͍ͳ͍ͷͰλεΫʹணखͰ͖ͣΕ͍ͯ͘ ◦ ࠔͬͨ͜ͱ͕͋ͬͯ୭ʹ૬ஊͰ͖ͳ͍ • ՝ࣗମ͕ొ͞Εͳ͍ ◦ ࣗͷλεΫͰ͋Δͱ͍͏ೝ͕ࣝͳ͍ ◦ ࣗͷλεΫΛڞ༗͢Δඞཁੑʹؾ͍͍ͮͯͳ͍
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ՝Λ͍͜ͳͨ͢Ίʹ... ୲ͷಁ໌ੑ ͕ඞཁͳͷͰʁ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. RACIνϟʔτΛͬͯΈΑ͏ A͞Μ B͞Μ C͞Μ D͞Μ λεΫ1 A R C C λεΫ2 A R C I λεΫ3 A I R C λεΫ4 A C C R ϓϩδΣΫτͷ୲Λ໌֬ʹ͢ΔͨΊͷϑϨʔϜϫʔΫ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. RACIͷׂ RʢResponsibleʣɿ࣮ߦऀ λεΫͷ࣮ߦʹΛ࣋ͭɻෳ͍ͯߏΘͳ͍ɻ Accountableʢઆ໌ऀʣͱ݉ͶΔ͜ͱ͋Δɻ AʢAccountableʣɿઆ໌ऀ λεΫͷਐḿྃʹ͍ͭͯ֎෦ͷઆ໌Λ࣋ͭɻλεΫʹର͢ΔঝೝݖݶΛ࣋ͭɻ ͷॴࡏΛ໌֬ʹ͢ΔͨΊ1ਓ͚ͩʹ͢Δɻ CʢConsultedʣɿڠۀઌ͋Δ͍૬ஊઌ λεΫʹؔ͢ΔݟΛ࣋ͪɺResponsible͔Βͷ૬ஊΛड͚͚Δɻෳ͍ͯߏΘͳ͍ɻ IʢInformedʣɿใࠂઌ λεΫͷਐḿΛใࠂ͓͖ͯ͘͠ਓɻෳ͍ͯߏΘͳ͍ɻ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ΈΜͳେ͖ใॲཧࢼݧ https://www.ipa.go.jp/shiken/mondai-kaiotu/gmcbt8000000apad-att/2021r03a_pm_am2_qs.pdf ʮྩ3ळظ ϓϩδΣΫτϚωʔδϟʔࢼݧɹޕޙIIʯͰग़͞Εͯ·͢ɻ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. https://backlog.com/ja/blog/clarify-responsibility-with-raci-chart/ BacklogϒϩάͰհ͍ͯ͠·͢ Backlogϒϩάɿ RACIͱʁRACIνϟʔτͰཧ෦ͷ ۀΛՄࢹԽͨ͠
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ՝ͷঢ়ଶΛRACIʹ͋ͯΊͯΈͨྫ Aʢઆ໌ऀʣ༰Λ֬ೝ͠ͳ͚Ε՝Λྃ͢Δɻ ඞཁʹԠͯ͡Iʢใࠂઌʣʹϝϯγϣϯ͢Δɻ Rʢ࣮ߦऀʣɺ࡞ۀ͕ऴΘͬͨΒঢ়ଶΛॲཧࡁΈʹมߋ͠ɺ ୲ऀΛAʢઆ໌ऀʣมߋ͢Δɻ Aʢઆ໌ऀʣɺ՝Λొ͠ɺظݶΛઃఆ͢Δɻ Rʢ࣮ߦऀʣΛ୲ऀʹઃఆ͢Δɻ Rʢ࣮ߦऀʣ࡞ۀΛ࣮ߦ͢Δɻ ඞཁʹԠͯ͡Cʢ૬ஊઌʣʹ૬ஊͨ͠ΓɺAʢઆ໌ऀʣIʢใࠂ ઌʣʹঢ়گΛڞ༗ͨ͠Γ͢ΔʢίϝϯτϝϯγϣϯΛ༻ʣ ͋͘·ͰҰྫͰ͢ɻAͱR͕ಉ͡ਓͩͬͨΓҠৡΛͨ͠Γ͢ΕͬͱγϯϓϧʹͳΓ·͢ɻ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. RACIͷܾΊํ ࠓͷνʔϜͰRACIͱݺΜͰ͍ͳ͍͕ɺ֓ͶҎԼͷΑ͏ʹ͍ͯ͠Δɻ • ػೳϦϦʔενʔϜͷҙࢥܾఆʹؔ͢Δͷ Ϛωʔδϟʔ͕Aʢઆ໌ऀʣ • ݸผͷλεΫ ϝϯόʔ͕Rʢ࣮ߦऀʣͱAʢઆ໌ऀʣΛ݉ͶΔ • Cʢ૬ஊઌʣIʢใࠂઌʣʹͳΔਓ ༧ΊϓϩδΣΫτʹট͓͖ͯ͠ɺ͍ͭͰϝϯγϣϯΛૹΕΔΑ͏ʹͯ͠ ͓͘ɻ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. RACIΛܾΊΔͷҙ֎ͱ͍͠ • IʢใࠂઌʣͷਓΛAʢઆ໌ऀʣʹઃఆ͢Δͱҙࢥܾఆ͕ΕΔɻ • Cʢ૬ஊઌʣͷר͖ࠐΈ͕ෆ͢ΔͱϓϩδΣΫτ͕ఀ͢Δɻ • Iʢใࠂઌʣͷڞ༗͕ෆ͢Δͱऴྃؒࡍʹࠞཚ͢Δɻ • Iʢใࠂઌʣͷઆ໌͕Γͳ͍ͱաʹϓϩδΣΫτʹհೖ͞ΕΔɹͳͲ ϓϩδΣΫτͷ্ཱͪ͛࣌νʔϜͷൃ࣌ʹܾΊ͓͍ͯͨ΄͏͕Α͍
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ෳ෦ॺʹ·͕ͨΔۀ୲͕ᐆດʹͳΓ͕ͪ https://backlog.com/ja/blog/clarify-responsibility-with-raci-chart/
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ϓϩδΣΫτ্ཱͪ͛࣌ʹൣғΛܾΊ͓ͯ͘ • ϓϩδΣΫτϝϯόʔ ◦ ϓϩδΣΫτऀɾɾɾAʢઆ໌ऀʣʹ૬ ◦ νʔϜϝϯόʔɾɾɾɾɾRʢ࣮ߦऀʣʹ૬ ◦ ϨϙʔτϥΠϯɾɾɾɾɾIʢใࠂઌʣʹ૬ɻώτɾϞϊɾΧωʹ͍ͭͯCʢ૬ஊઌʣ • εςʔΫϗϧμʔ ◦ ϓϩδΣΫτͷߦʹΑΔӨڹΛड͚ΔਓɾɾɾIʢใࠂઌʣʹ૬ ◦ ٕज़υϝΠϯࣝʹؔ͢Δ૬ஊ૬खɾɾɾɾɾCʢ૬ஊઌʣʹ૬ ψʔϥϘͰɺΠϯηϓγϣϯσοΩʹϝϯόʔͱεςʔΫϗϧμʔΛهࡌ͢ΔΑ͏ʹ͍ͯ͠Δɻ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ۀϓϩηε͕ݟ͑ΔΑ͏ʹ ൣғ͕໌֬ʹͳΔ͜ͱͰɺ ۀϓϩηεΛఆٛ͘͢͠ͳΔɻ ʢݱͷώΞϦϯά͕Γ͍͢ʣ ۀϓϩηε͕ݟ͑ͯ͘ΕɺγεςϜԽ Γ͘͢ͳΔ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ظʹҰͷλεΫΛࣗಈతʹ՝ొɻ νΣοΫ γʔτ D&B API ίϯϓϥΠΞϯε νΣοΫ δϣϒىಈ ๏୲ ՝ొ Backlog API ՝ʹ୲ऀͱ ࡞ۀखॱΛهࡌ γεςϜྫɿBacklog APIͰۀΛࣗಈԽ
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ՝ͷঢ়ଶΛมߋͨ͠Βࣗಈతʹδϣϒ࣮ߦɻ δϣϒىಈ ๏୲ ՝ͷ ঢ়ଶมߋ Backlog Webhook ௐࠪ݁Ռ อDB νΣοΫ݁Ռ ঢ়ଶΛม͑Δͱ δϣϒ͕࣮ߦ͞ΕΔ γεςϜྫɿWebhookͰۀϑϩʔΛಈ͔͢
Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All
Rights Reserved. ·ͱΊ • Backlogͷ՝Λ͏·͍͘͜ͳ͢ʹൣғͷಁ໌Խ͕ॏཁ • ൣғΛಁ໌Խ͢Δख๏ͱͯ͠RACIνϟʔτ͕͋Δ • RACIΛ͏·͘ఆٛ͢ΔͨΊɺΠϯηϓγϣϯσοΩͰεςʔΫϗϧμʔΛચ͍ग़ ͯ͠ΈΔํ๏͕͋Δɻ • ൣғΛ͏·͘ఆٛͰ͖Ε෦ॺΛލΔۀϓϩηε͕ݟ͑͘͢ͳΔ • ۀϓϩηεΛݟ͑ΔԽͰ͖ΕɺγεςϜԽ͘͢͠ͳΔɻ • কདྷɺBacklog APIWebhookͰBacklogΛۀϓϩηεʹຒΊࠐΉ͜ͱΛࢦ ͠·͠ΐ͏ɻ
Copyright Nulab Inc. All Rights Reserved.